Reduce WISMO Tickets

Stop WISMO Tickets Before They Reach Your Inbox

Rivoxa's AI agent answers "where is my order" questions instantly, 24/7, pulling live tracking straight from your order system — on the phone or in chat.

ROI

8x

Average return on investment

Decreased Response Time

37%

Average reduction in first response time

Up To

85%

Resolution rate

"Where is my order?" answered before it becomes a ticket.

Live tracking, not a guess

Every “where is my order” question is answered from your real order and courier data, not a canned response.

Answered the instant they ask

24/7, on the phone or in chat — no queue, no waiting for someone to check the order system.

Covers the whole order lifecycle

Dispatch, in transit, out for delivery, or delivered — the same accurate answer at every stage.

Escalates real problems to your team

Lost parcels, damage, or anything beyond a status check gets handed to a human, with the enquiry already logged.

Built for your platform

Shopify, WooCommerce, or a custom-built store — the agent connects directly to your real order and tracking data.

  • ShopifyShopify
  • WooCommerceWooCommerce
  • BigCommerceBigCommerce

Questions ecommerce brands ask

What exactly is a WISMO ticket?

“Where is my order” — it's the single most common support ticket for most ecommerce stores, and the easiest one to automate with real tracking data instead of a person checking manually.

Does it replace our existing order tracking page?

No — it works alongside it, for the customers who'd rather ask a direct question and get a direct answer than go and look it up themselves.

What if something's actually gone wrong with the order?

It gives an honest answer either way. Anything beyond a status check — damage, loss, delay disputes — gets handed to your team with full context, not left unresolved.

How long does setup take?

A demo is typically produced within days of your discovery call, built around your actual order and tracking data, ready for feedback before it goes live.

What does it cost?

Free setup, with simple pricing scoped to your call and chat volume rather than a fixed tier — we quote based on what you actually need built.

See it working on your own order data

Book a discovery call and we'll show you what it looks like answering your store's real tracking questions.