About Rivoxa
AI agents built around your store, not a template
Rivoxa AI Limited designs, builds, and runs AI chat and phone agents for ecommerce brands. Our job is simple: when a customer gets in touch, they get a fast, accurate answer, whatever the time and whichever channel they use.
What we do
Most ecommerce support questions are the same few questions: where's my order, can I return this, do you have it in my size. They're also the questions that eat the most time, because each one needs someone to go and look something up.
We build AI chat and phone agents that do the lookup for you. They connect to your real order and catalogue data, answer instantly on the phone or in chat, and pass anything they can't help with to your team, with the details already captured.
Every agent is built and tuned around one store's catalogue, policies, and workflow. A demo is typically produced within days of your first call, and we keep refining it with you until you're confident putting it in front of real customers.
How we work
Built on your real data, not a script
Every agent connects to your actual order and catalogue data, so answers about tracking, stock, and returns are true right now, not true when someone last updated a help page.
Scoped to your store, not sold as a tier
No fixed packages. We learn how your store and support workflow already work, build around that, and quote on what you actually need.
Honest about what it can't do
When an enquiry needs a person, the agent hands it over with the details already captured, so customers never get stuck in a loop and your team never starts from zero.
Nothing happens out of sight
You get your own dashboard: every call and chat with its transcript and summary, so you can see exactly what your agent said and how it was resolved.
What that adds up to
ROI
8x
Average return on investment
Decreased Response Time
37%
Average reduction in first response time
Up To
85%
Resolution rate
The company
A UK company, based in Hertfordshire. For how we handle personal data, see our Privacy Policy.
- Company
- Rivoxa AI Limited
- Company number
- 17104231
- Registered office
- 56 Sir John Newsom Way, Welwyn Garden City, England, AL7 4FL
- Opening hours
- 24/7
- simeon@rivoxa.co.uk
See what it would look like for your store
Book a discovery call and we'll walk through your most common customer questions and show you how an agent would handle them.
Book a Discovery Call