Built for High-Volume Stores
AI Chatbot for Ecommerce Brands
Rivoxa's AI chatbot answers order status, product, and returns questions the instant a customer asks — pulling real data from your store, not a script.
Website chat
Live example
Live example · cycles automatically
Every unanswered question is a lost sale or a support ticket.
Cart abandonment from unanswered questions
A shopper with a sizing or shipping question who can't get an instant answer closes the tab and buys somewhere that does.
WISMO tickets flooding your inbox
“Where is my order” is the single most common ticket for most stores, and it's the easiest one to automate with real tracking data.
Repetitive FAQs eating staff time
Sizing, returns policy, delivery zones — the same handful of questions, answered by hand, all day, every day.
What it handles
Built into your catalogue and order system directly, so every answer reflects what's actually true right now.
Live order status and tracking
Pulled directly from your order system in real time, not a guess from a script.
Product and spec questions
Answered from your real catalogue — stock, sizing, materials, compatibility.
Returns and exchange eligibility
Checked against your actual policy, with the label issued automatically.
Bulk and custom quote requests
Priced using your own catalogue and pricing logic, not a flat rate card.
Handoff to your team when it's needed
Every enquiry is logged either way, so nothing falls through when a human takes over.
Built for your platform
Shopify, WooCommerce, or a custom-built store — the chatbot connects directly to your real catalogue and order data, so answers come from your store, not a generic script.
Shopify
WooCommerce
BigCommerce
Why ecommerce brands choose Rivoxa
- Instant response, 24/7 — no hold times, no missed messages
- Every enquiry logged to your own dashboard
- Free setup, discovery-call-scoped pricing, no fixed tiers
- Built and tuned by a dedicated development team, not a generic bot builder
Questions ecommerce brands ask
Does the chatbot work with Shopify or WooCommerce?
Yes — and with a custom-built store too. We integrate directly with your catalogue and order system rather than working off a static script.
Can it actually look up a real order, or does it just guess?
It pulls live data from your order system, the same way a member of your team would, so tracking and stock answers are always current.
What happens if it can't answer a question?
It hands off to your team with the enquiry and any details already captured, so nothing needs repeating.
Does it replace our phone support?
No — the same agent runs your phone line and website chat, so answers stay consistent wherever a customer gets in touch.
See it working on your own catalogue
Book a discovery call and we'll show you what the chatbot looks like handling your store's real questions.
Book a Discovery Call