Omnichannel Help Desk for Ecommerce
Every customer conversation, in one inbox
Email, Instagram, Shopify, Mirakl, Amazon, eBay and more, all landing in a single help desk built for ecommerce teams, with Rivoxa's AI agents answering the routine questions inside it.
Inbox
Sample conversationsSophie M.InstagramAI agent
Is the blue one back in stock?
2mMarketplace orderAmazonAI agent
My parcel hasn't arrived yet, can you check?
9mJames T.Email
Return request for order #48213
21m5h 39m leftBuyer messageeBayAI agent
Can you combine postage on both items?
34mMarketplace orderMirakl
Question about the delivery date
1h42m leftPriya K.Shopify
Wrong size received, what are my options?
2hOverdue 1h 12m
Every channel your customers use, in one place
Customers don't stick to one channel. They message on Instagram, buy on Amazon and eBay, order through your Shopify store, and email when something goes wrong. Instead of checking each one separately, they all land in a single help desk.
- Shopify
- Mirakl
- Amazon
- and more
One place to see and answer everything.
One inbox, not six logins
Email, Instagram, Shopify, and marketplace messages arrive in a single place, so nothing sits unseen in a channel nobody checked today.
Built around ecommerce channels
Most help desks start from email and a chat widget. This one starts from where ecommerce sellers actually get messages: marketplaces, social, your store, and email.
Reply from one place
Answer a customer whichever channel they wrote on, without jumping between tabs and seller accounts to do it.
See what's waiting
With every channel in one queue, you can see what needs an answer now, instead of finding out from an unhappy customer.
AI agents, built in
Rivoxa's AI agents run inside the help desk. They answer the routine questions that arrive on any channel, like where an order is, whether something's in stock, or how to start a return, and leave the rest for your team.
When an agent can't resolve something, it hands over to a person in the same conversation, with the details already captured, so nobody starts from zero.
Interested in the help desk?
Tell us which channels you use and we'll be in touch.
Help desk pricing isn't published yet. See how pricing works.