Rivoxa

AI Agent for Customer Support

Resolve Every Customer Enquiry Instantly with AI

Rivoxa builds AI chat and phone agents for ecommerce brands — answering order tracking, product, and returns questions the instant a customer asks, 24/7, from your store's real data.

ROI

8x

Average return on investment

Decreased Response Time

37%

Average reduction in first response time

Up To

85%

Resolution rate

One agent, every customer support enquiry.

Order status and tracking

Pulled directly from your order system in real time — dispatch dates, delivery estimates, and live status, not a guess from a script.

Product and support questions

Answered from your real catalogue and policies — stock, sizing, specs, and FAQs, on the phone or in chat.

Returns and exchanges

Checked against your actual policy, with the label issued automatically, before defaulting to a refund.

Handoff to your team when it's needed

Every enquiry is logged either way, so nothing falls through when a human takes over.

Built for your platform

Shopify, WooCommerce, or a custom-built store — the agent connects directly to your real catalogue and order data.

  • ShopifyShopify
  • WooCommerceWooCommerce
  • BigCommerceBigCommerce

Works with your favourite support platforms

However your team already handles support, the agent fits alongside it rather than replacing your existing tools.

  • Salesforce
  • IntercomIntercom
  • GorgiasGorgias
  • TalkdeskTalkdesk

Questions ecommerce brands ask

How is this different from a generic chatbot?

It's connected directly to your store's real order and catalogue data, not a static script. Answers reflect what's actually true right now, and it hands off to your team with full context when it can't help.

Does it work with my platform?

Yes — Shopify, WooCommerce, BigCommerce, or a custom-built store. We integrate directly with your existing systems rather than asking you to migrate anything.

How long does setup take?

A demo is typically produced within days of your discovery call, built around your actual catalogue and order data, ready for feedback and fine-tuning before it goes live.

What does it cost?

Free setup, with simple pricing scoped to your call and chat volume rather than a fixed tier — we quote based on what you actually need built.

See it working on your own catalogue

Book a discovery call and we'll show you what the agent looks like handling your store's real questions.